FAQ Center
What if a guest gets sick or injured while traveling?
If a guest gets sick or injured while traveling, they will receive immediate support from the resort, with additional assistance available if needed. Most resorts have a doctor available on-site. If a guest feels unwell or has a minor injury, their first step is to:
Visit the resort doctor
Speak with the concierge for guidance
If more advanced care is required:
The guest will be referred to a local hospital
Transportation can be arranged through the resort
In more serious situations, additional support may include:
Coordinating early return travel
Arranging airport transfers
Providing assistance through your travel planning team
Having a coordinated support system between the resort and your planning team ensures guests are looked after throughout.
Key Takeaway:
Guests are supported by both the resort and your planning team, with access to on-site care and local hospitals if needed.
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