FAQ Center

What if a guest gets sick or injured while traveling?

If a guest gets sick or injured while traveling, they will receive immediate support from the resort, with additional assistance available if needed. Most resorts have a doctor available on-site. If a guest feels unwell or has a minor injury, their first step is to: 

  • Visit the resort doctor 

  • Speak with the concierge for guidance 

 

If more advanced care is required: 

  • The guest will be referred to a local hospital 

  • Transportation can be arranged through the resort 

 

In more serious situations, additional support may include: 

  • Coordinating early return travel 

  • Arranging airport transfers 

  • Providing assistance through your travel planning team 

Having a coordinated support system between the resort and your planning team ensures guests are looked after throughout. 

Key Takeaway: 
Guests are supported by both the resort and your planning team, with access to on-site care and local hospitals if needed. 

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